Shopify Posted 12 Incidents This Summer. Its Status Page History Says There Were None.

Go to Shopify's status page history and look at July, August and September 2026. Each month says the same thing: "No incidents reported for this month."

Between them, those three months had 12 official incidents. Shopify posted every one of them on that same status page, while it was happening. We know because we recorded them.

What we found

Revenue Shield watches shopifystatus.com continuously. Our checkout monitoring needs to know whether a failed purchase is the merchant's store or the platform, so every time the status page changes, we save a copy. Since 2026-06-03, that recorder has captured 16 official incidents. 9 of them affected checkout and 3 were rated major.

Today, none of them are visible on Shopify's status page:

• The history page shows "No incidents reported" for July, August and September.
• The incident links Shopify shared at the time now redirect to the homepage.
• The public incident feed's newest entry is from June 2025.
• Email, SMS and incident subscriptions are switched off, so nobody can have them delivered either.

We don't know why the page is set up this way, and we're not suggesting anything sinister. It may simply be a configuration choice. But the effect is the same either way: once an incident is resolved, the public record of it is gone.

Why merchants should care

Here is the scenario. Your conversion rate dips on a Tuesday afternoon. You notice on Thursday. The first question is "was it us or Shopify?". Shopify's status page can't answer that any more. The incident, if there was one, has disappeared.

So you start guessing. Was it the app you updated? The theme tweak? A payment provider? You can lose a day chasing a problem that was the platform's, or worse, write it off as "probably Shopify" when it was your own checkout, and it's still broken.

This isn't rare. On the official record, Shopify posted roughly one incident a week this summer. Most were partial: one payment method, one component, some merchants. Those are exactly the ones you can't tell apart from a problem on your own store without a record.

The bigger blind spot

Platform incidents are only half of it, and the smaller half. A status page, even a perfect one, only covers Shopify's own systems. It will never show the failures that are specific to your store: an app that shipped a bad update, a theme change that hid the Add to Cart button on mobile, a script error in your cart drawer.

Those happen far more often. In our app change data, third-party app code on a typical store changed about 5 times a week, and 55% of stores had an app throwing errors in the last month. None of that will ever appear on shopifystatus.com, because Shopify is working fine.

What we're doing about it

We've published our recordings as a public Shopify outage history: every incident Shopify has posted since June 2026, with the date, the affected components and how long it stayed open. We'll keep it updated after every incident. Anyone can use it and link to it.

For your own store, the answer is to stop relying on anyone else's status page. Revenue Shield runs a real purchase on your store around the clock and checks Shopify's status at the same time. When checkout fails, you get the video of the failure and whether Shopify had an open incident at that moment. So "was it us or Shopify?" takes seconds, not a day.

Scan your store free to see what's running on your checkout today.