App monitoring

Does Gorgias Chat Break Shopify Checkout? How to Monitor It

By Gary Gillespie · Last updated

Live chat is great for support, but a corner-anchored widget lives in the same screen real estate as your mobile buy button — so it's worth watching.

What Gorgias runs on your storefront

Gorgias loads a floating chat widget (and its supporting JavaScript) on every storefront page, typically anchored to the bottom-right corner where mobile buy buttons and sticky bars also live.

How Gorgias can break checkout

  • The chat bubble covers the mobile checkout button. On small screens the widget can sit directly over Add to Cart, the sticky buy bar, or the checkout button.
  • The widget loads twice if it's installed via both the app and a manual snippet, throwing errors and doubling its footprint.
  • Console errors after an update can halt other scripts on the page.
  • Slow load of the widget bundle can delay interactivity on the buy box.

How to monitor Gorgias

Checkout monitoring on a real mobile viewport is the key test — it will catch a chat widget overlapping the buy button, because the run fails to tap it and captures a screenshot. App-conflict monitoring flags a Gorgias script change or a double-load.

Frequently asked questions

Can the Gorgias chat widget block checkout?
On mobile it can — a corner-anchored chat bubble can overlap the Add to Cart or checkout button. Desktop is rarely affected, which is why mobile monitoring matters.
Why is my chat widget loading twice?
Usually it's installed both through the Shopify app and a leftover manual snippet. The duplicate throws errors and can interfere with the page.
How do I catch this without removing chat?
Monitor a real mobile purchase continuously so an overlapping widget is caught with a screenshot, rather than removing a useful support tool.

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